Terms & Conditions

Payment Gateway

We use Stripe to securely process your online payment. The transaction is processed on Stripe’s servers and no personal data is collected or stored on our website. See Stripe’s privacy policy and New Zealand services agreement.

Customs Requirements

New Zealand law requires customs documentation to be attached to all international packages. This includes the cost and a description of the goods. We complete this documentation. However, we have no control over any taxes and/or duties levied or items which may not be allowed into other countries. Any additional charges or matters are your responsibility.

Please contact your local customs office for further information and check you can import the items being ordered.


We offer gift-wrapping free of charge as an option at the Checkout. If you choose to have your purchase gift-wrapped we will do this. Please note however, that we cannot control what may happen when your purchase goes through Customs (either in New Zealand or in your country).

We do not foresee that this will be a problem but if your package does arrive unwrapped it will be because Customs have unwrapped/opened it as part of their inspection. 


If you have any issues with your purchase please contact us.

NZ Consumer Guarantee Act

All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.


The contents of newzealandgiftsonline.co.nz are © FRANDEV Limited, 2009 or their respective affiliates or suppliers.

The design of New Zealand Gifts Online website and all material including information, content, text, graphics and images displayed on this site are protected by copyright, trademark and other laws. Reproduction of any part (whether images or text) for any purpose whatsoever is prohibited unless with the prior written permission of FRANDEV Limited. Saving, reusing and/or modifying pictures is strictly prohibited.

This website also contains text and images from other companies and/or entities. Nothing on the New Zealand Gifts Online website grants, or should be taken as granting, any license or right to use anything contained or displayed on this website without the written permission of FRANDEV Limited or the respective owners.