Within New Zealand
We deliver all items with New Zealand Post. If a signature is required and there is no-one home, the courier will leave a card so the recipient can arrange a time for re-delivery. Please note only standard parcel service is able to be delivered to post office boxes.
We use New Zealand Post as our preferred freight service . Their International Air option does not include tracking. International Air Courier and International Express Courier include tracking and require a signature on delivery.
Please ensure you enter the correct delivery address when ordering items. We copy and paste the delivery address directly from the website to ensure accuracy. If there is any customer error in the address given, redelivery to the correct address may incur an additional delivery charge.
Once an order has been passed on to New Zealand Post, New Zealand Gifts Online is no longer responsible. New Zealand Gifts Online will not be held responsible for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable grounds to cancel an order.